Personal information means details which identify you or could be used to identify you, such as your name and contact details and purchase history. It may also include information about how you use our website.
We collect personal information about you whenever you enquire about or use our services, when you use our website or interact with us via email.
When you use our services, you will need to provide us with your name, email address and contact details. Along with:
Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as “sensitive personal data”.
We do not collect this information; however, you may have requested services which is not ’sensitive data’ but may imply or suggest your religion, health or other information.
The main purposes for which we use your personal information are:
When we collect information directly from you we will ask you if you do not want to receive our marketing communications.
We will respect your choice as to what communications you wish to receive and how these are sent.
If you decide you would no longer like to be sent marketing communications, you can change your mind at any time. The ways to stop being sent marketing communications are described below:
Each marketing communication we send by email will also have an unsubscribe option which will allow you to stop you receiving further marketing emails. We aim to action requests to stop being sent marketing communications within 10 working days of receiving those requests, but it is possible you will receive some marketing in the period prior to that change being made.
Please note that if you tell us that you do not wish to be sent further marketing communications, you will still receive service communications (as described above in “What we use your personal information for”) which are necessary, for example, to inform you of any updates to the standards that you hold or for any upcoming certification visits.
If you ask us to stop sending marketing communications, please note we will retain your personal information for the purposes of indicating that you do not want to receive marketing communications.
RSS will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons RSS collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:
More information on each legal basis is provided below.
If processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.
We will keep your information for as long as we need it for the purpose it is being processed for
We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.
It will be necessary for RSS to use your personal information to complete an implementation or management contract you have made with us. For example, we will need to use information such as your contact details and payment information to provide you with the services you have requested and paid for.
There are situations where RSS is subject to a legal obligation and needs to use your personal information to comply with those obligations.
There are situations where we may need to use your personal information to protect the vital interests of you or another person i.e. There was a medical emergency during the project.
Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so. i.e. You have ticked the “opt in box” following the issue of a quotation, or we have verbally agreed this during a face to face meeting.
If the basis of our processing your data is consent to marketing, you can withdraw your consent to such processing at any time by writing to us at; Data Protection Officer, Rotec Security Solutions Limited, Lytham Drive, Bramhall, Stockport, SK7 2LD.
However, if you withdraw your FULL consent, (rather than just marketing consent), in some circumstances, it may mean we will not be able to provide all or parts of the products/ services you have requested from us.
We do not share your personal information with anyone, unless you have specifically asked us to pass on your details to third parties to allow them to contact you for other services you may require.
Under the UK Data Protection Act 1998, you may request a copy of any personal data about you held by Rotec Security Solutions Ltd. There is no fee for this request.
The request must be in writing and must contain the following:
You must also provide:
If you are applying on behalf of another person then signed authority from the individual is required.
Please send your request to: Data Protection Officer, Rotec Security Solutions Limited, Lytham Drive, Bramhall, Stockport, SK7 2LD.
Under data protection laws in the European Union and the UK, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one month and generally there is no fee for making these requests. If your request is particularly complicated we may extend the deadline for responding to three months, but we will let you know if this is the case.
We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below.
Details of how to exercise your rights are set out in the section below “How can you exercise your legal rights and change how we use your data?
Your rights include the following:
To do this we will remove the information that identifies you from the data we hold in our active systems (“anonymise”).
We may need to retain certain elements that relate to a contract between you and RSS because we need it for our own legal and auditing purposes (for more information on the basis on which we process your personal information see the section “What is our legal basis for using your personal information?”).
If you wish to change how we use your personal information you can make a request by writing to us, ensuring you mark the letter for Customer Permissions to: Customer Permissions, Data Protection Office, Rotec Security Solutions Limited, Lytham Drive, Bramhall, Stockport, SK7 2LD.
Please follow the instructions as detailed in “Requesting a copy of your personal information”
If you have any questions about this policy, please contact the Data Protection Officer.
The Data Protection Officer for RSS can be contacted at Rotec Security Solutions Limited, Lytham Drive, Bramhall, Stockport, SK7 2LD.
We work hard to handle your information responsibly. If you are unhappy about the way we do this, please contact RSS’ Data Protection Officer who will address your concerns.
We hope that we will be able to resolve any concerns you may have.
However, you have a right to complain to the UK’s Supervisory Authority for data protection, the Information Commissioner
Information Commissioner’s Office